Info Bot, an AI assistant to cut down repetitive internal questions

Info Bot is an internal conversational assistant built by Kolixia for our own teams first, before being offered as a reference solution to clients facing the same challenge. It's a concrete example of how we apply automation and artificial intelligence to internal business processes.

The context

Like many growing companies, our internal teams were getting the same questions every week about procedures, tool access, and internal processes, scattered across messages, emails, and shared documents. No central tool made it easy to find an answer that had already been given.

The problem

These repetitive questions cost the support team time and slowed down onboarding, since new hires had to dig through several different sources (internal wiki, past conversations, shared documents) with no guarantee of finding the up-to-date version.

Our solution

We built Info Bot, an internal conversational assistant connected to the company's documentation and procedures through the OpenAI API and an indexed knowledge base. It instantly answers common questions (tool access, expense procedures, leave requests) and points to the right person when the answer isn't documented yet. The backend runs on Django and Django REST Framework, with a Next.js interface built for the support team.

The benefit

Fewer repetitive requests for the support team, faster onboarding for new hires who get an answer in seconds instead of interrupting a colleague, and internal documentation that keeps improving automatically as new, undocumented questions come in.